restmetrics.blogg.se - Growing up macklemore amazon

We went out and raised 22 Million dollars in 1998.

I gave it all up and found a partner in the construction business.

Dwayne, when did you feel as though you were first beginning to gain traction with your business?.

This allows me to be more creative and productive.

Every morning I want to wash out my brain.

I often say CEO’s are trying to park 8 cars into a 3 car garage.

You have to develop practices that you do.

NOTABLE QUOTABLE – “We invite you to go join the competition”.

They call that “Below the line behavior”.

How do you help when there is one bad player?.

If you really define your service culture, your staff will self audit.

You have to develop a culture of service.

You have to delight the employee to the point where they don’t want to let you down.

Service and employee service go hand in hand because the employee touches the customer every day.

The employee starts to understand that you are an advocate for them.

This is the “Soft Benefits” that accumulate overtime.

If you go to the dry cleaner and ask “Can you give our staff a discount?” they should say “Sure”.

Every executive on our staff is constantly advocating for our employees.

Food is important to people so we feed our employees.

You have to say “How can I help them in their life?”.The typical line staff, is making $12-17 per hour at minimum wage.You have to understand the world in which your employees live.I had to know that the CEO was bought in. Unless the CEO called me to speak at their company, I didn’t even look into it.If the CEO Isn’t incredibly passionate about the working conditions of their employees, you’re toast.We will try to get to 70 properties by the time I’m 70 (40 more properties).He has become our new president and he is going to help us scale.Our current president retired in May and we brought in Chris Encose who was president of Starbucks for 19 years.What is your goal for the next 18 months?.Is Howard Shultz going to run for president?.If we build the employee-first culture, we will make a lot of money.I would go to these people and ask how they did it.We started in Seattle – Many massive companies started here:.We just celebrated our 22nd anniversary a few days ago.30 years ago, the programs had the 3 B’s.I started to get into the industry and found that we were building buildings that no one wanted to move into.She broke her hip in the early 70’s and had to go into a nursing home.When my grandmother had to go into the nursing home.Dwayne, when did it first occur to you that you wanted to improve the quality of the nursing home experience?.Do you still feed your resident’s dogs organic lobster?.

Most people get healthier when they move in.It is a beautiful lobby with a 35 foot waterfall right outside the lobby.We started building our version of the four seasons hotel.We wanted not just 80 year old people want to live there, we wanted 50 year olds to live here.We saw an opportunity with all of the aging people were coming.No one wanted to go into senior housing years ago because of the stigma.We have been voted best company to work for 12 times.We have 3 Billion in real estate holdings.We are a real estate and operating company.Dwayne, I know that today you are super successful, but for the listeners out there that are not familiar with you and what you do today, I would love for you to share about Aegis Living and what you now do on a daily basis as the CEO?.

Dwayne, welcome onto The Thrivetime Show. As the chief executive officer of Aegis Living, Dwayne current manages 30 locations, 2,000 staff members and over 60,000 residents. Yes, Yes and Yes! On today’s show we are interviewing Dwayne Clark, who is one of the leaders in the world of assisted living.Dwayne Clark, the CEO of Aegis Living explains how he built the nation’s luxury senior living facilities based on delivering excellent customer service day after day.